Cover your tracks

We know that privacy and confidentiality are very important to many Living Well participants, which is why calls to Living Well are always kept strictly confidential unless you ask us to share information. If you want to make sure your visits to Living Well’s website are kept equally private and confidential, you can cover your tracks by following the steps on this page.

The Hide Page Button – What is this?

If you click on this button it will immediately take you away from the Living Well site to the Google search page. If you are using a computer in a public place, or a place where someone might see which website you are visiting, you can use this button to hide what you are doing quickly. The hide page button is found halfway down the window on the left hand side of the website.

Remember someone can still press the back button on your browser to see which site you were using previously, so if you want to hide your visit to Living Well further, you should close your browser by pressing the X in the top right hand corner of your page.

In addition, there are some steps you can take to make sure that the computer you are using doesn’t store any information at all about your internet use or your visits to the Living Well website. Click the links below to view information on various web confidentiality topics and how to apply these tips on the different browsers you may be using to access the Living Well site, or scroll down to read all topics.

Internet History

When you visit a website, its address is stored in a small file on your computer. This information is put together into a log of your internet history, so you can go back and review where you’ve been on the internet. However, to protect your privacy and make sure no one else can view this history, you may wish to delete your Internet History.


A Cookie is a small file that is sent to your computer when you visit a website. These Cookies are used to store information about you for the next time you visit that site – such as where you went on the site and what you did. The Cookie remembers the computer you use rather than storing personal details about you, so if you used another computer to access the site, say from work, it would treat you as a new person.

Cookie files are a way for a website to remember you when you next visit so they can automatically fill in information such as your login when you return. However, if you want to surf the net without worrying that someone can see which sites you have visited on the computer you are using, you might want to delete this information.

How to Cover Your Tracks

If people want to see which websites you’ve been to, all they need to do is look at either your Internet History or the Cookies saved onto your computer. To keep them from being able to do this, you will need to:

  • delete all Cookies from the Temporary Internet files on your computer.
  • delete all the Links in your History folder.

Don’t worry – deleting these files and links isn’t difficult. Here’s what you need to do:

First of all, find out what internet browser you are using to access the internet. You can do this by looking at the top bar of the screen where the name of the browser should be displayed. Your browser will most likely be one of the following:

  • Internet Explorer (version 6, 7, 8 or 9)
  • Safari (often used on Apple Macs)
  • Firefox (sometimes called Mozilla)
  • Google Chrome

Next, follow one of the guides below, depending on the browser you’re using:

Internet Explorer 6

  • 1. Click on Tools on the menu bar at the top of the page.
  • 2. Go to the bottom of the menu and click on Internet options. This will open a box with the names of several different sections along the top. You will already be in the section called General, which is where you want to be.
  • 3. In the middle of this box is a section called Temporary Internet Files. Click on the button marked Delete files.
  • 4. When the box pops up, tick the Delete all offline content box and then click OK.
  • 5. When your computer finishes deleting your temporary internet files, you will be back in the General Internet Options box.
  • 6. Look at the section below called History. Here you can click on the Clear History button.
  • 7. A dialogue box will ask you if you want to delete all items in your history folder. Click Yes.
  • 8. Click OK to close the Internet Options box.

Internet Explorer 7 and 8

  • 1. Click on the Tools menu and select Internet Options.
  • 2. In the General page under Browser History, select the Delete button.
  • 3. Either select and delete each section: Temporary internet files; Cookies, History; Forms data and Passwords. or
  • 4. Select the Delete all button at the bottom to clear everything.

Internet Explorer 9

  • 1. Click on the ‘gear’ icon in the top right hand corner and select Internet Options.
  • 2. In the General page under Browser History, select the Delete button.
  • 3. Tick each box: Temporary Internet files, Cookies, History, Download History, form data, Passwords, InPrivate Filtering data.
  • 4. Un-tick the ‘reserve Favourites website data’.
  • 5. Select Delete to clear everything.

Safari (often used on Apple Macs)

Resetting Safari clears the history and cookies but also clears the downloads and removes any saved user names and passwords.

To do this

  • 1. Go to the Safari menu at top left hand screen.
  • 2. Choose and click Reset Safari.


  • 1. Select Tools from the menu bar.
  • 2. Click on ‘Clear Recent History’.
  • 3. A pop up window will appear. Choose a time range to clear from the drop down list. For example, the ‘Last Four Hours’ (if you want to be completely safe, choose ‘Everything’).
  • 4. Click on ‘Clear Now’.

Google Chrome

  • 1. Open Google Chrome
  • 2. Click on the Spanner icon in the top right hand corner.
  • 3. Select ‘History’
  • 4. Click on ‘Edit items…’
  • 5. Click on ‘Clear all browsing data…’
  • 6. A pop up window will appear. Tick all of the boxes. Use the drop down box to select when you want to clear the data from.
  • 7. Click ‘Clear browsing data’.

What is Private Browsing and how does it help?

Private browsing is when your browser temporarily does not save any history, cookies or temporary files while you use the web.

Using private browsing is a good idea if you want to visit the Living Well site without having to delete your history afterwards. It covers your tracks whilst you browse instead of you having to remember to do so after you’re finished.

Please remember, if you want to download any files or create bookmarks, make sure you clear your history as well, as these could be still saved.

How do I use Private Browsing?


  • 1. Before you visit the Living Well website, click on Tools in the menu bar.
  • 2. Select ‘Start Private Browsing’ from the list.

You can also do this quickly by pressing Ctrl+Shift+P on your keyboard.

To stop Private Browsing, select Tools again and then ‘Stop Private Browsing’ or just close Firefox. Pressing Ctrl + Shift + P will also stop Private Browsing.

Google Chrome

In Google Chrome, private browsing is known as using incognito mode.

  • 1. Click the spanner icon on the browser tool bar.
  • 2. Select ‘New incognito window’ from the list or you can press Ctrl+Shift+N on your keyboard.
  • 3. A new window will open with a ‘secret agent’ icon in the corner. You can continue browsing as normal in this new window.
  • 4. Once you have finished your session, close the window and this will automatically erase any browsing information.

Internet Explorer 8 and 9

  • 1. Click on the ‘gear’ icon on the browser toolbar.
  • 2. Select ‘Safety’ then click on ‘InPrivate Browsing’. You can also do this by pressing CTRL+SHIFT+P on your keyboard.
  • 3. A new window will open with an ‘InPrivate’ indicator. You can continue browsing as normal in this new window.
  • 4. Once you have finished your session, close the window and this will automatically delete any browsing information.

Internet Explorer 6 and 7

If you’re still using Internet Explorer 6 or 7, there isn’t a built-in tool for private browsing.

I’m not sure which version of Internet Explorer I have, how do I find out?

In the menu bar, select ‘Help’ and then ‘About Internet Explorer’. This should show you what version you have.

Online and computer monitoring software

Online and computer monitoring software helps keep a computer owner aware of what is happening on their computer.

Sometimes parents or guardians or other computer owners will install monitoring software on a computer to:

  • Ensure that users are staying safe online and using the internet responsibly
  • Help protect users from cyber bullying and internet predators
  • Block certain websites and computer applications that may be unsafe or unsuitable for users to visit

Unfortunately, some monitoring software (once installed and active on a computer) can track what someone is doing online, for example the pages you are looking at on the Living Well website.

If you are concerned that what you are viewing on the Living Well website might be being tracked by monitoring software that has been installed on your computer, we suggest you try one of the following alternatives:

  • Phone Living Well on 020 31 373 373
  • If you need to view pages on the Living Well website, try to use a different computer that doesn’t have the monitoring software installed (such as a computer in a library or school)