Privacy & Security

Privacy Notice: How we use your data

Living Well requires your personal information and contact details in order to provide a smooth running and professional service. We hold a record of the services you’ve signed up for and used and will usually make a note of any feedback that you or our staff and facilitators give. If we think it’s important, we may also record what you tell us about you feelings, emotions, health and personal relationships, so please tell us if you don’t want this recorded, if and when you talk about these things with our staff.

Certain information such as demographics (date of birth, gender, ethnicity etc) are used for the reports we have to send to the people who fund us. You may choose not to disclose this information and it wont affect what services we can give you, but we do have to ask. When we send a report, it’s all anonymous, so we don’t send our funders information from which they could identify you, but we do have to hold this information on our systems in order to produce these reports.

Some of our one-to-one HIV services ask for a contribution towards the costs of running them. We may use information about your employment or benefit status to decide whether to ask for this contribution.

In normal circumstances, Living Well will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. When you are using our secure online donation pages you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

Privacy & Security Information

Living Well is committed to safeguarding your privacy online. We use the information we collect about you to help us understand more about how our site is used and to be able to send you communications about Living Well that may be of interest to you, either electronically or otherwise.

Living Well regards the lawful and correct treatment of personal information as very important and therefore ensures that personal information is treated lawfully and correctly. To this end Living Well fully endorses and adheres to the Principles of Data Protection, as detailed in the Data Protection Act 1998.

Specifically, the Principles require that personal information:

  1. Shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met
  2. Shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes
  3. Shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed
  4. Shall be accurate and, where necessary, kept up to date
  5. Shall not be kept for longer than is necessary for that purpose or those purposes
  6. Shall be processed in accordance with the rights of data subjects under the Act
  7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
  8. Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Living Well will, through appropriate management, strict application of criteria and controls:

  1. Observe fully conditions regarding the fair collection and use of information
  2. Meet its legal obligations to specify the purposes for which information is used
  3. Collect and process appropriate information, and only to the extent that it is needed to fulfill operational needs or to comply with any legal requirements
  4. Ensure the quality of information used
  5. Apply strict checks to determine the length of time information is held
  6. Ensure that the rights of people about whom information is held, can be fully exercised under the Act. (These include: the right to be informed that processing is being undertaken, the right of access to one’s personal information, the right to prevent processing in certain circumstances and the right to correct, rectify, block or erase information which is regarded as wrong information).
  7. Take appropriate technical and organisational security measures to safeguard personal information
  8. Ensure that personal information is not transferred abroad without suitable safeguards
  9. Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information
  10. Set out clear procedures for responding to requests for information.