Hepatitis C Life Coaching

Sharing our knowledge across the UK, Living Well was part of the development, pilot and evaluation of Waverley Care’s New Hepatitis C Life Coaching Programme in Scotland.


In 2010 Waverley Care, Scotland’s leading charity providing care and support to people living with HIV and Hepatitis C and their partners and families, received funding from the Long Term Conditions Alliance Scotland (LTCAS) to develop a new life coaching programme to help improve the general health and wellbeing of people living with the chronic hepatitis C virus (HCV) infection.

As part of this work, Waverley Care commissioned Living Well to provide an independent evaluation of its new HCV Life Coaching Programme, which was piloted in June and July 2010 with an initial group of eight participants in Edinburgh, Scotland.

Living Well’s Role

To test and evaluate the effectiveness of the new programme we used a mixed method approach that incorporated quantitative and qualitative data collection from both participants and facilitators.

Quantitative Data
The programme was evaluated using a repeated measures evaluation model, with data collected from all participants using pre- and post- programme questionnaires. These questionnaires incorporated items based on validated instruments, such as the WHOQOL-BREF Quality of Life tool (World Heath Organization 2002), together with a number of other questions designed to examine participants’ confidence levels, overall health and wellbeing, their ability to make informed decisions regarding important aspects of their lives, their plans for the future and general perceptions of the programme. Data was analysed and compared descriptively through the use of frequencies, percentages and means; and, when appropriate, inferentially using a repeat measures paired samples t-Test.

Qualitative Data
Four weeks after their completion of the HCV Life Coaching Programme, all participants were offered a one-to-one Health Check to discuss their impressions of the programme as well as to identify whether they required additional support, referrals or information.

These Health Checks were conducted by an independent facilitator and ensured that, if necessary, participants could be referred on to further, appropriate services. They also enabled participants to reflect on how much they had achieved over the seven weeks of the programme and provided an opportunity to gauge its true impact on participants.

The Programme Facilitator was also asked to complete qualitative questionnaires following the delivery of each session and, again, at the end of the programme. These questionnaires elicited information relating to the facilitator’s appraisal of the effectiveness of each individual session and their overall assessment of the programme in terms of its ability to achieve anticipated learning outcomes and its global impact on participants.


Living Well’s evaluation of the pilot found that the HCV Life Coaching Programme had achieved its anticipated learning outcomes by imbuing participants with a more optimistic outlook through increased knowledge and skills. At the same time, participants gained a clearer, more structured way of thinking about themselves and their condition and felt able to approach the future with the confidence to make positive, meaningful changes in their lives. In line with Phase II of the Action Plan for Hepatitis C in Scotland, Waverley Care’s new HCV Life Coaching Programme has the potential to complement and support existing services aimed at ensuring that those infected with HCV receive optimal treatment, care and support.

Find out more

To find out more about this project or discuss ways in which Living Well could help you or your organisation, please contact us by telephone: 020 31 373 373, email: info@livingwellcic.com or use the contact form below:

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