Privacy Notice

Our Commitment to GDPR

At Living Well we are committed to maintaining the trust and confidence of the visitors to our website. Here you’ll find information on our compliance with General Data Protection Regulation (GDPR) and how we treat data that we collect from visitors to our website and those that use our online forms to contact us, make a referral or sign up to services.

How we use your data

We collect personal information from those who complete one of our online forms - e.g. Contact Us, Sign Up and Make a Referral. The legal basis and conditions under the General Data Protection Regulation (GDPR) for the processing of identifiable data is Article 6 (1e) – Official authority vested in the controller.

We use that information collected for a couple of reasons: to tell you about our services you’ve asked us to tell you about; to contact you to make an appointment or if we need to obtain or provide additional information; to check our records are right; to tell you about new services we are providing and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third party provider, Salesforce, to store data and deliver our marketing emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

The data we collect is stored on Salesforce's secure databases that utilise some of the most advanced technology for Internet security available today. For more information, please see Salesforce’s Data Security Notice at: and their Privacy Statement at:

We require your personal information and contact details in order to provide a smooth running and professional service. We hold a record of the services you’ve signed up for and used and will usually make a note of any feedback that you or our staff and facilitators give. If we think it’s important, we may also record what you tell us about you feelings, emotions, health and personal relationships, so please tell us if you don’t want this recorded, if and when you talk about these things with our staff.

Certain information such as demographics (date of birth, gender, ethnicity etc) are used for the reports we have to send to the people who fund us. You may choose not to disclose this information and it wont affect what services we can give you, but we do have to ask. When we send a report, it’s all anonymous, so we don’t send our funders information from which they could identify you, but we do have to hold this information on our systems in order to produce these reports.

Some of our one-to-one HIV services ask for a contribution towards the costs of running them. We may use information about your employment or benefit status to decide whether to ask for this contribution.

In normal circumstances, Living Well will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. We will not transfer your information overseas, however, data is stored in a secure cloud based on the internet. For some contracts we will have a written data-sharing agreement or contract in place that will end at the end of each service contract.

Visitors to Our Website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in our Cookies Policy. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check their privacy policy.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our Data Manager at

Changes to this Privacy Notice

We keep our privacy notice under regular review.

Contact Us


One-to-one counselling is a talking therapy that involves a trained therapist listening to you and helping you find ways to deal with emotional issues in a relaxed, non-judgemental and confidential environment. Whether you feel lonely or isolated, or just need someone outside your social circle with whom you can share your concerns, we’re here for you.

All our counsellors are members of the British Association for Counselling & Psychotherapy (BACP) or the UK Council for Psychotherapy (UKCP).

Call us today and tell us about you and your goals, and we’ll match you to the right therapist for your individual needs.

Connect Well’s counselling sessions take place once a week on Zoom or telephone for up to six weeks, and are FREE for anyone living in London who is over 18 and part of the HIV community.

Life Coaching

One-to-one Life Coaching can provide you with greater structure, skills and perspective while helping to improve your overall confidence, resilience and wellbeing.

Connect Well Life Coaches can help you unlock your full potential and enable you to move forward beyond any feelings of loneliness and isolation, to achieve ambitious yet realistic goals.

Call us today and tell us about you and your goals, and we’ll match you to the right life coach for your individual needs.

Connect Well’s life coaching sessions take place once a week on Zoom or telephone for up to six weeks, and are FREE for anyone living in London who is over 18 and part of the of the HIV community.

Coaching Programme

The main aim of our Coaching Programme is to support people who may be experiencing loneliness and isolation. The six session programme is based on key principles of psychological wellbeing and positive psychology – with online sessions delivered on Zoom at the same time each week, for six weeks.

This fun and interactive support programme gives participants a platform to engage with peers as well as learning and sharing new tools and strategies to improve their day-to-day experience during times of loneliness and isolation.

Topics covered by the programme help support people’s positive mental health, which is essential for us to be able to make connections and take real steps to change our experience. While practical strategies and mini-goals, which are included in every session, are focused on reducing social isolation and loneliness.

All Connect Well services are FREE for anyone living in London who is over 18 and part of the HIV community.

Wellbeing Workshops

Connect Well’s Wellbeing Workshops are free standalone webinars delivered online by experienced facilitators focussed on issues and topics suggested by service users and professionals.

Based on the key principles of positive behaviour change, Wellbeing Workshops deliver positive health messages and encourage healthier lifestyle choices while helping to build increased confidence, motivation and resilience.

Past workshops have focused on topics such as: Stress Management, Resilience, Personal Leadership, Relationships and Communications, Happiness and Confidence.

All Connect Well services are FREE for anyone living in London who is over 18 and part of the HIV community.

Art Therapy

Art Therapy is a fun creative process where art-making and psychotherapy combine to aid individual growth, awareness and healing.

In Art Therapy no art skills are required – participants are free to make images which provide a more tangible and immediate way to express feelings and emotions. The aim is to release creativity, ease distress, increase awareness, resolve conflicts, trauma and/or cope with difficult emotions.

Art Therapy can help participants to manage and resolve emotional problems, relationship difficulties, self-esteem, bereavement, depression, anxiety, feeling stuck, health problems and general life struggles.

Connect Well online Art Therapy sessions can be delivered as both standalone workshops and extended programmes normally run over six weeks.

All Connect Well services are FREE for anyone living in London who is over 18 and part of the HIV community.


Hypnotherapy utilises the power of positive suggestion to bring about subconscious change in people’s thoughts, feelings and behaviour.

Hypnotherapy works particularly well as a treatment for anxiety, habit breaking, stress, addiction, panic attacks, phobias, mild depression, sleep disorders, trauma and pain.

All Connect Well hypnotherapists are qualified and experienced at supporting people with a diverse range of health conditions.

Sessions take place once a week on Zoom or telephone for up to six weeks, and are FREE for anyone living in London who is over 18 and part of the HIV community.

Ana Paula Nacif

Ana Paula Nacif is an experienced wellbeing coach. Ana’s coaching style is insightful, challenging, intuitive, encouraging, direct and energetic. By creating an atmosphere of trust, she is able to challenge comfort zones and tap into the resourcefulness of her clients with clarity.